Kingston Man And Van Terms and Conditions
These Terms and Conditions set out the basis on which Kingston Man And Van provides moving, transport, loading, unloading, and related removal services to customers. By making a booking, the customer agrees to be bound by these terms, which are designed to create a clear and fair arrangement for both parties. These terms apply to all standard bookings, whether the service is a small move, a single-item transport, part-load relocation, or another agreed van service provided under the Kingston man and van name.
In these terms, references to “we,” “us,” and “our” mean the service provider operating under Kingston Man And Van, and references to “you” or “the customer” mean the person or business requesting the service. The scope of the service will always depend on the details agreed at the time of booking, including the collection and delivery addresses, items to be moved, required labour, and any additional conditions affecting access, timing, or handling. If anything changes after the booking is confirmed, we may revise the quotation, schedule, or service terms accordingly.
These terms are intended to be read alongside any written or electronic booking confirmation, estimate, or invoice. If there is any inconsistency between the general terms and a specific written agreement, the specific agreement will take priority for that booking, provided it does not conflict with law. The customer is responsible for checking that the booking details are accurate before confirming the job, including the service date, access information, inventory, and any special requirements relating to fragile, heavy, or restricted items.
The booking process begins when the customer supplies information about the move or transport request, including item descriptions, locations, preferred time, and any relevant access issues such as stairs, parking restrictions, lift availability, or long carrying distances. Based on this information, Kingston Man And Van may provide an estimate or quotation. Any quotation is typically based on the information supplied at the time and may change if the actual work differs from the description provided. Acceptance of a quote does not guarantee availability until the booking is confirmed by us.
A booking is considered confirmed only when we have communicated acceptance, availability, and any required deposit or prepayment arrangement. We reserve the right to refuse or decline a booking if the job appears unsafe, unlawful, impractical, outside the scope of our service, or not suitable for the vehicle, staff, timing, or equipment available. The customer must ensure that the details supplied are true, complete, and accurate. If false or incomplete information is given, we may adjust the price, change the service, or cancel the booking.
Customers should be available at the agreed collection time or ensure that an authorised representative is present. Delays caused by the customer, including inability to access the property, failure to provide keys or entry permissions, or not having items ready for loading, may result in waiting charges, rescheduling costs, or cancellation fees. We will use reasonable efforts to attend on time, but arrival times may vary due to traffic, weather, operational needs, or circumstances beyond our control.
Payments must be made in the manner agreed at the time of booking or on completion of the service if that arrangement has been approved in advance. Unless otherwise stated, quotes may exclude additional charges arising from circumstances not disclosed during booking, including extra labour, staircase carrying, dismantling, packing, long-distance carrying, parking charges, tolls, congestion-related costs, or waiting time. The final price may therefore differ from the initial estimate where the actual service requirements change. We will explain any additional charges where reasonably practicable.
Where a deposit or advance payment is required, it may be used to secure the date and cover administrative or operational costs. Deposits are usually non-refundable except where we cancel the booking or where a refund is required by law or by a separate written agreement. If payment is due on completion, it must be made without unreasonable delay. We may withhold final handover of goods only to the extent permitted by law and only where lawful payment conditions have not been met. The customer remains responsible for ensuring that all fees, charges, and agreed extras are settled in full.
We may issue invoices or payment requests by electronic or written means. Late or failed payment may result in recovery action, suspension of future service, and any reasonable costs incurred in collecting outstanding sums, subject always to applicable law. Any discount, promotional rate, or special pricing will apply only to the specific booking and period agreed. Unless stated otherwise, all prices are quoted in pounds sterling and may be subject to applicable taxes or surcharges where required by law.
Cancellations must be made as soon as possible. If the customer cancels well in advance, we may agree to refund some or all of any prepayment at our discretion, taking account of any costs already incurred. If cancellation is made close to the scheduled time, or if our team has already been dispatched, a cancellation charge may apply. The amount of any charge will depend on the notice given, the resources reserved, and any non-recoverable expenses associated with the booking. A booking missed because the customer is not present or not ready may be treated as a cancellation by the customer.
We may cancel or reschedule a booking where necessary due to safety concerns, adverse weather, vehicle breakdown, staff illness, inaccurate booking details, illegal or prohibited goods, or any event outside our reasonable control. If we cancel for reasons within our control, we will generally offer either a rearranged date or a refund of any relevant prepaid amount, subject to law and any non-refundable third-party charges already incurred. Where cancellation is caused by customer breach, unsafe conditions, or undisclosed issues, we may retain payment for work performed and claim reasonable losses where permitted.
If the customer wishes to amend the booking, including changing the date, address, load size, or service scope, we will try to accommodate the request where feasible. However, amendments may alter pricing and availability. Changes are only binding once we have confirmed them. Kingston Man And Van is not responsible for losses caused by a customer’s decision to cancel or rearrange a booking where those losses could have been avoided by providing adequate notice or accurate information.
Our liability is limited to the extent permitted by law. We will use reasonable care and skill when carrying out the service, but we cannot guarantee that every item will be free from risk during loading, transport, or unloading. The customer must ensure that items are suitably packed, secured, and labelled unless we have expressly agreed to provide packing or protective services. Fragile items, electronics, glass, artwork, antiques, and irreplaceable goods should be declared in advance and may require special handling, which may attract additional conditions or charges.
We are not liable for loss or damage caused by circumstances outside our reasonable control, including but not limited to defective packing, structural defects at the property, hidden access hazards, overloading, poor access, adverse weather, or instructions given by the customer that override our own recommendations. We shall not be liable for indirect or consequential loss, including loss of profit, business interruption, missed deadlines, or emotional distress, except where such exclusion is not permitted by law. Nothing in these terms excludes liability for death or personal injury caused by negligence, fraud, or any other liability that cannot lawfully be excluded.
Any claim for damage, shortage, or loss should be reported as soon as reasonably possible and, where appropriate, before the completion of the job. The customer must allow us a fair opportunity to inspect the issue and, if appropriate, to repair, replace, or otherwise address the matter. Failure to notify us promptly may limit our ability to investigate and may affect any claim. The customer should also take reasonable steps to minimise any loss and preserve evidence such as photographs, inventory notes, or packaging where relevant.
If we are asked to move items that may be legally regulated, restricted, hazardous, or unsuitable for transport, the customer must disclose this in advance. We do not knowingly carry illegal goods or items that breach safety or environmental rules. This includes, without limitation, certain chemicals, gas bottles, asbestos, medical waste, contaminated materials, live animals, or any substance requiring specialist handling. We may refuse to transport any item that appears unsafe, unlawful, or inadequately declared.
Where waste removal is included or requested, the customer must ensure compliance with applicable UK waste regulations. Any waste carried, collected, or disposed of as part of the service must be described accurately, and the customer must not present items for disposal that require specialist licensing unless such services have been explicitly agreed and lawfully arranged. The customer is responsible for declaring whether items are reusable goods, recyclable materials, general waste, or controlled waste. We may require evidence, additional information, or written confirmation before accepting certain waste-related jobs.
For any disposal or clearance work, the customer acknowledges that waste must be managed in a lawful manner and may need to be taken only to authorised facilities. We may refuse to remove items if doing so would breach waste duty-of-care obligations, licensing requirements, or environmental law. The customer agrees to cooperate with any documentation or declarations required for compliant disposal, including item descriptions and transfer information where relevant. If incorrect information leads to improper handling or disposal, the customer may be responsible for resulting losses, penalties, or remediation costs, to the extent permitted by law.
Customers must ensure that all items to be moved are ready, accessible, and properly packaged unless packing services have been agreed. We are not responsible for preparing goods unless this is included in the booking. The customer is also responsible for obtaining any permissions needed for access, parking, lift use, building entry, or management approval. If access is restricted or delayed because permissions have not been arranged, we may charge for waiting time, abortive attendance, or any additional effort required to complete the job.
Where assembly, disassembly, or handling of furniture is requested, we will take reasonable care but are not liable for pre-existing defects, weak fittings, hidden damage, or items that are not designed to be dismantled repeatedly. Customers should identify items that may require specialist tools or two-person handling. We may decline to move items that are excessively heavy, awkward, unstable, or likely to cause injury or damage unless suitable conditions and support are available. Our staff may refuse instructions that appear unsafe.
Any times stated for collection or delivery are estimates unless expressly guaranteed in writing. Delays can occur due to traffic, road closures, weather, operational issues, or prior job overruns. We will make reasonable efforts to keep the customer informed where possible. If a delay results from circumstances beyond our control, this will not amount to a breach of contract. If a delay is caused by our own fault, any remedy will be limited to that required by law and the specific circumstances of the booking.
These terms are governed by the laws of England and Wales. Any dispute arising from or connected with the service, the booking, or these terms shall be subject to the exclusive jurisdiction of the courts of England and Wales, unless mandatory law provides otherwise. Nothing in these terms affects any rights the customer may have under consumer law, including statutory rights that cannot be waived or limited by contract.
If any part of these terms is found to be unlawful, invalid, or unenforceable, the remaining provisions will continue in full force. A failure by us to enforce any provision at any particular time does not mean that provision has been waived. We may update or revise these terms from time to time to reflect legal, operational, or service changes, and the version applicable to a booking will be the version in force at the time the booking was confirmed unless a different version has been expressly agreed.
By using Kingston Man And Van services, the customer confirms that they have read, understood, and accepted these terms in relation to the relevant booking. These terms form the full agreement between the parties regarding the service, unless superseded by a written contract signed or otherwise accepted by both parties. Any special arrangements must be recorded clearly to avoid misunderstanding. In all cases, clear booking information, lawful conduct, and reasonable cooperation are expected from both parties throughout the service.